Our contact details:

Advanced Gas Disconnections Address: Century Business Park, Century Business Centre, Manvers Way, Manvers S65 5DA Phone Number: 0800 8654 225 Email: enquiries@advancedgasdisconnections.co.uk

What type of information we have

We currently collect and process the following information:  name, address, email, telephone number, location of meter, date, time visited and payment information.

How we get the information and why we have it

Most of the personal information we process is provided to us directly by you, for one of the following reasons:

• To obtain a quotation for required works,
• Payment for the agreed works, stated in the contract.

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting enquiries@advancedgasdisconnections.co.uk

(b) We have a contractual obligation.

(c) We have a legal obligation.

Cookies are small pieces of data stored on a site visitor’s browser. They are typically used to keep track of the settings users have selected and actions they have taken on a site.

We may also collect cookie information when users visit our website, to enhance user experiences. However, session cookies are usually erased when website visitors close down their browsers and are not used to collect personal information from users computers. Persistent cookies are stored on a computers hard drive until the date of expiry or when the user deletes cookie information. Persistent cookies collect web surfing behaviour and user preferences to specific sites.

In compliance with 2011 EU Cookie Law, Advanced Gas Disconnections website will automatically assume you have opted in, which allows our Website to deploy cookies.

What we do with the information we have

We use the information that you have given us in order to:

• Provide an estimate, which you requested,
• Provide a quotation, which you requested,
• Complete the agreed contract,
• Complete agreed payments,
• Comply with lawful obligations, and
• Provide enhanced user experiences.

We share information with our payment transaction company and contractors, who carry out the site works. However, we will not share any information with any other business/organisation, unless we are legally obliged to.

How we store your information

Your information is securely stored both manually and electronically. To safeguard any information we process, we have put managerial procedures, in place.

Payments transactions made to Advanced Gas Disconnections are collected and processed by Stripe, Square or PayPal (please click here to view Stripe’s security policy), PayPal’s security policy , Square security policy).

Advanced Gas Disconnections will never ask for customers passwords, as they should always be kept confidential. Please be aware that any information sent over the internet is insecure, and we can not guarantee its security, even though, we will do our up-most.

We keep personal information for 7 years. After which we will dispose of your information by deleting data from our electronic systems and incinerating any paper copies.

Your data protection rights

Under data protection law, you have rights including:

Your right of access –

You have the right to ask us for copies of your personal information.

Right to rectification –

You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Right to erasure –

You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing –

You have the right to ask us to restrict the processing of your information in certain circumstances.

Your right to object to processing –

You have the right to object to the processing of your personal data in certain circumstances.

Your right to data portability –

You have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us:

mail: enquiries @advancedgasdisconnections.co.uk

telephone: 0800 8654 225

write to us at: Advanced Gas Disconnections, Century Business Centre, Century Business Park, Manvers Way, Manvers S63 5DA.

How to complain

Should you wish to complain regarding the way your information has been used, please contact: email: enquiries@advancedgasdisconnections.co.uk telephone: 0800 8654 225 write to: Advanced Gas Disconnections, Century Business Centre, Century Business Park, Manvers Way, Manvers S63 5DA.